Job Description
As Guest Services Manager, you will lead our front desk operations and guest relations team to deliver exceptional service throughout the cruise journey. You'll oversee check-in/check-out procedures, manage guest inquiries and concerns, coordinate with other departments to fulfill guest requests, and ensure all guest-facing staff maintain our high service standards. You'll also analyze guest feedback to implement service improvements.
Responsibilities
- Perform all duties related to the Guest Services Manager position
- Ensure compliance with safety and security protocols
- Provide exceptional service to guests and team members
- Participate in training and development programs
- Maintain a clean and organized work environment
- Collaborate effectively with other departments
Life on Board
Experience the unique lifestyle of working on a cruise ship

Enjoy access to crew facilities and amenities during your free time
Working on a cruise ship is a unique experience that combines professional growth with adventure. As a crew member, you'll:
- Live and work alongside team members from around the world
- Enjoy crew-only facilities including dining areas, lounges, and recreation spaces
- Have opportunities to explore ports of call during your free time
- Develop strong friendships and professional connections
- Experience different cultures and destinations while earning a living
Ready to Apply?
Submit your application today and start your journey with us
Department
Guest Services
Location
Miami, Florida
Salary Range
$75,000 - $95,000
Contract Length
4-8 months
Application Process
- 1
Online Application
Complete the application form with your details
- 2
Initial Screening
Our recruitment team will review your application
- 3
Interview
Selected candidates will be invited for interviews
- 4
Job Offer
Successful candidates will receive a job offer
- 5
Onboarding
Complete documentation and pre-boarding training
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