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Guest Services

Guest Services Manager

Miami, Florida
$75,000 - $95,000
Full-time

Job Description

As Guest Services Manager, you will lead our front desk operations and guest relations team to deliver exceptional service throughout the cruise journey. You'll oversee check-in/check-out procedures, manage guest inquiries and concerns, coordinate with other departments to fulfill guest requests, and ensure all guest-facing staff maintain our high service standards. You'll also analyze guest feedback to implement service improvements.

Responsibilities

  • Perform all duties related to the Guest Services Manager position
  • Ensure compliance with safety and security protocols
  • Provide exceptional service to guests and team members
  • Participate in training and development programs
  • Maintain a clean and organized work environment
  • Collaborate effectively with other departments

Life on Board

Experience the unique lifestyle of working on a cruise ship

Cruise ship deck with lounge chairs

Enjoy access to crew facilities and amenities during your free time

Working on a cruise ship is a unique experience that combines professional growth with adventure. As a crew member, you'll:

  • Live and work alongside team members from around the world
  • Enjoy crew-only facilities including dining areas, lounges, and recreation spaces
  • Have opportunities to explore ports of call during your free time
  • Develop strong friendships and professional connections
  • Experience different cultures and destinations while earning a living

Ready to Apply?

Submit your application today and start your journey with us

Apply Now

Department

Guest Services

Location

Miami, Florida

Salary Range

$75,000 - $95,000

Contract Length

4-8 months

Application Process

  1. 1

    Online Application

    Complete the application form with your details

  2. 2

    Initial Screening

    Our recruitment team will review your application

  3. 3

    Interview

    Selected candidates will be invited for interviews

  4. 4

    Job Offer

    Successful candidates will receive a job offer

  5. 5

    Onboarding

    Complete documentation and pre-boarding training

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