Receptionist

Job Description

As a Receptionist on our luxury cruise ships, you will be the first point of contact for our guests, creating positive first impressions through warm, professional service. You'll handle check-in/check-out procedures, respond to guest inquiries, process payments, manage room keys, and coordinate with other departments to fulfill guest requests. You'll also maintain accurate guest records and provide information about onboard services and shore excursions.

Responsibilities

• Perform all duties related to the Receptionist position
• Ensure compliance with safety and security protocols
• Provide exceptional service to guests and team members
• Participate in training and development programs
• Maintain a clean and organized work environment
• Collaborate effectively with other departments